Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are processed and shipped within 24–48 hours (excluding weekends and US public holidays) after payment is confirmed.

During peak seasons or promotional periods, processing may take slightly longer. We'll notify you by email if there's a significant delay with your order.

DELIVERY TIME

Once your order has shipped, delivery typically takes 6–10 business days. Transit times may vary depending on your location, carrier capacity and seasonal shipping volumes.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

SHIPPING COSTS

Shipping charges, if any, are calculated and displayed at checkout before you complete your purchase.

WHERE WE SHIP

Sunnyro currently ships within the United States only.

ORDER TRACKING

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update.

You can also track your order at any time using the "Track Your Order" link at the top of our website.

LATE OR LOST ORDERS

If your order hasn't arrived within the estimated delivery window, please contact us within 14 days of that date at support@sunnyro.com or 945-331-0826 with your order number.

We'll investigate the issue with the carrier and either reship your order or issue a full refund.

Every order is also covered by our 60-day money-back guarantee. Please refer to our Refund Policy for full details.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 14 days of delivery at support@sunnyro.com or 945-331-0826 with your order number and a photo of the damage.

We'll send you a free replacement or issue a full refund, whichever you prefer.

PACKAGES MARKED AS DELIVERED

If tracking shows your package as delivered but you can't find it, please:

  • Check around your property, mailbox and with neighbors or building management.

  • Allow 1–2 business days in case the package was marked as delivered earlier than its actual delivery.

  • If it still hasn't turned up, contact us and we'll help.

Sunnyro is not responsible for packages lost or stolen after the carrier has marked them as delivered to the shipping address provided at checkout, except where otherwise required by applicable law.

INCORRECT ADDRESSES

Please double-check your shipping address before completing your order.

If you notice a mistake, contact us as soon as possible at support@sunnyro.com. We can update the shipping address as long as the order hasn't shipped yet.

Once an order is in transit, we're unable to redirect or change its delivery address.

QUESTIONS?

For any shipping-related questions, please contact us at:

Email: support@sunnyro.com
Phone: 945-331-0826
Support Hours: 9 AM – 9 PM EST, Monday – Saturday

Please include your order number when contacting us so we can assist you as quickly as possible.