Refund policy

REFUND POLICY

60-DAY MONEY-BACK GUARANTEE

We want you and your child to love your Cosmody™ Record-a-Message Christmas Tree. If you're not completely satisfied with your purchase for any reason, you can request a full refund within 60 days of the date your order was delivered. No questions asked.

How it works:

Email us at support@sunnyro.com or call 945-331-0826 within 60 days of delivery.
Include your order number and the email address used to place your order.
We'll issue your refund to your original payment method. You do not need to return the product or provide photos, videos, proof of use, or any other documentation.

What's covered:

Opened, used and unused products are all eligible.
The refund covers the full amount you paid for the product. There are no processing, restocking or handling fees.

Once approved, refunds are processed within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

ORDER CANCELLATIONS

Orders can be canceled before they ship. To cancel, contact us as soon as possible at support@sunnyro.com or 945-331-0826.

Once an order has shipped, it can't be canceled, but it's still covered by our 60-day money-back guarantee.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your Cosmody™ Record-a-Message Christmas Tree arrives damaged or defective, or you receive the wrong item, please contact us within 14 days of delivery at support@sunnyro.com or 945-331-0826 with your order number and a photo of the issue.

We'll send you a free replacement or issue a full refund, whichever you prefer.

NON-DELIVERY

If your order hasn't arrived by the expected delivery date, please contact us within 14 days of that date with your order number. We'll investigate with the carrier and either reship your order or provide instructions for collecting it.

If the carrier has marked your package as delivered but you can't find it, please:

Check around your property, mailbox and with neighbors or building management.
Wait 1–2 business days, as packages are sometimes marked delivered early.
If it still hasn't turned up, contact us and we'll help.

Sunnyro is not responsible for packages lost or stolen after the carrier has marked them as delivered to the address provided at checkout.

CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes apply only to orders placed after the updated policy is published.

QUESTIONS?

Legal entity: TAILCOMM INTOE L.L.C

30 N Gould Street, Sheridan, WY 82801